Category: Customer Relationship Management

Enhanced Healthcare Customer Service: Standardizing Business Processes and Technology

Posted on: March 26 2018 by Richard Cano

How Protivix Enhances Healthcare Customer Service through Standardizing Business Processes and Technology With the advent of greater patient control over healthcare dollars and increased transparency and feedback regarding care standards, healthcare organizations are feeling the pressure to be more customer-focused in their delivery models. This increased pressure is taking place against the background of purchase, … Read More

Do you really know your customer?

Posted on: April 20 2017 by Richard Cano

You have data, but is it relevant? Most retailers understand the power of data. “Data is the New Oil,” we keep hearing. It is currency for retail marketers and the basic building block for understanding your customer. Retailers are collecting huge amounts of data, but what exactly are they collecting? And, is it relevant? Many … Read More

Are You Creating Passion-Worthy Experiences?

Posted on: April 4 2017 by Richard Cano

What is your customer’s experience? In today’s market, retailers need to stand out from the crowd.  But, how?  Is it personalization or great customer service?  Which major retailers do you know who do not personalize or provide great customer service? Probably not too many.  This day and age those things are considered the basic cost … Read More