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Customer Service in a Retail Industry

September 21 @ 11:00 am - 12:00 pm

Provides a 360-degree customer view to improve client relationships, including all marketing and customer interactions to prepare sales and customer service representatives to be more successful in their up-sell and cross-sell activities. 

Good Customer service was once the formula for retail success. Those days are long gone.   Customer now have higher expectations.  Retailers now need to gain in-depth knowledge of their customers, beyond demographics, in order to provide relevant and remarkable customer experiences.

  • Omni-Channel Customer Support
  • 24/7 Customer Support
  • Personalized Service
  •   Customer Engagement

11:00 AM (CST) Click here for TIME ZONES.


September 21
11:00 am - 12:00 pm
Event Category: