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Customer Service in a Retail Industry
September 21 @ 11:00 am - 12:00 pm
Provides a 360-degree customer view to improve client relationships, including all marketing and customer interactions to prepare sales and customer service representatives to be more successful in their up-sell and cross-sell activities.
Good Customer service was once the formula for retail success. Those days are long gone. Customer now have higher expectations. Retailers now need to gain in-depth knowledge of their customers, beyond demographics, in order to provide relevant and remarkable customer experiences.
- Omni-Channel Customer Support
- 24/7 Customer Support
- Personalized Service
- Customer Engagement