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Networking Breakast – Phoenix

Microsoft Corporate Sales Office - Tempe 60 E. Rio Salado Parkway, Tempe, AZ, United States

We're Hosting an Exclusive Breakfast Networking Event Microsoft and Protivix, a Gold Partner,  will be hosting an executive  IT Service Management (ITSM) event. This is an ideal time to network with your peers, discuss current trends,  and have an open dialogue regarding your experiences with service management. ITSM is the key driver of IT as a Service ... Read More

Project Management with Waterfall & Agile

Project Online is an essential tool for driving standardization, resource management, project management and delivery excellence with multiple Systems Development Life Cycle models including Waterfall and Agile. Project Online will allow you to improve speed to market, resource optimization, reporting, quality and enable continuous improvement across your IT projects. Topics to be covered include:  SDLC ... Read More

Demand Management and Intake Process

Project Online is an essential tool for enabling the demand management and Intake process to achieve alignment with business strategy, business case, key metrics and key drivers to maximize process value creation. Project Online’s strategic scoring capability combined with document management is a potent force for driving project value. Topics to be covered include:  Strategic ... Read More

Dynamics 365 – Marketing with ClickDimensions

Learn how marketers can manage multiple channels, including email campaigns, social media, and digital advertising. Monitor brand mentions and engage with customers in real-time. Organizations can increase sales, improve customer services, and leverage customer relationships. Dynamics 365 and ClickDimensions can help you gain valuable insights about your prospects and easily capture information through web forms, surveys, and more. ... Read More

Resource Management

Project Online’s resource management capability is a key tool for optimizing resource allocation effectiveness, understanding how resources are used, where resource deficiencies exist while also enabling organizational capability management and succession planning. Resource management is also a useful tool for gaining an understanding of what people are working on. Topics to be covered include:  Resource ... Read More

Dynamics 365 – Sales in a Retail Industry

Improve customer engagement and sales by identifying opportunities based on customer behavior. Through logging customer touch-points in Dynamics 365, you can improve customer satisfaction and loyalty, leading to increased sales.  Customer Engagement is a fundamental discipline for any organization in the digital landscape given today’s competitive marketplace.  A great quality customer experience – combined with the ability ... Read More

Customer Service in a Retail Industry

Provides a 360-degree customer view to improve client relationships, including all marketing and customer interactions to prepare sales and customer service representatives to be more successful in their up-sell and cross-sell activities.  Good Customer service was once the formula for retail success. Those days are long gone.   Customer now have higher expectations.  Retailers now need to gain ... Read More

Portfolio Management

Project Online’s portfolio management capability supports analysis and “what if” scenario comparisons to enable the value to the enterprise of your project portfolio. Project Online can drive ROI and business growth by allowing the enterprise to focus on real, value added projects which are aligned with business strategy. Topics to be discussed include:  Portfolio selection ... Read More