[vc_row full_width=”stretch_row_content” full_height=”yes” css=”.vc_custom_1477518695178{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” el_id=”microsoftheader” el_class=”microsoftheader”][vc_column][vc_column_text]
Head On by Dynamics 365″ font_container=”tag:h2|font_size:38|text_align:center|color:%23ffffff” google_fonts=”font_family:Droid%20Sans%3Aregular%2C700|font_style:400%20regular%3A400%3Anormal” el_class=”bannertext”] [vc_row_inner el_id=”preheader”][vc_column_inner][vc_custom_heading text=”Dynamics 365 Platform Specifically Adresses Customer Service Needs” font_container=”tag:h2|font_size:30|text_align:center|color:%236b6b6b” google_fonts=”font_family:Droid%20Sans%3Aregular%2C700|font_style:400%20regular%3A400%3Anormal” el_class=”header”][vc_empty_space height=”30px”][/vc_column_inner][/vc_row_inner][/vc_column_text][vc_column_inner width=”1/2″][vc_empty_space height=”20px”][/vc_column_inner][vc_empty_space height=”20px”][vc_row_inner equal_height=”yes” content_placement=”middle” css=”.vc_custom_1478121217148{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” el_id=”check-list” el_class=”checklist”][vc_column_inner width=”1/2″][vc_icon icon_fontawesome=”fa fa-check-square-o” color=”custom” size=”lg” align=”center” css_animation=”bottom-to-top” custom_color=”#6b6b6b”][vc_custom_heading text=”Omni-Channel Customer Support” font_container=”tag:h2|font_size:25|text_align:center|color:%236b6b6b” google_fonts=”font_family:Droid%20Sans%3Aregular%2C700|font_style:400%20regular%3A400%3Anormal” el_class=”header”][vc_column_text el_class=”textmargin7″]
Dynamics 365 enables organizations to have a centralized source of customer information providing a unified view across all channels. Social media, the “media of today”, is also supported further expanding the view into the customer. The end result is Customer Service is able to deliver a single unified client experience with strengthened customer interactions.
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With Dynamics 365, an organization can support any market and any time zone. Self-service via the web allows for submission and access to requests. This feature enhances customer satisfaction and helps build – and convert – customer relationships.
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Dynamics 365 capabilities empower organizations to deliver exceptional customer service as a result of the access of the customer data, integration to different channels, automation, collaboration and peer-to-peer support.
[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_icon icon_fontawesome=”fa fa-check-square-o” color=”custom” size=”lg” align=”center” css_animation=”bottom-to-top” custom_color=”#6b6b6b”][vc_custom_heading text=”Customer Engagement” font_container=”tag:h2|font_size:25|text_align:center|color:%236b6b6b” google_fonts=”font_family:Droid%20Sans%3Aregular%2C700|font_style:400%20regular%3A400%3Anormal”][vc_column_text el_class=”textmargin7″]
Offering personalized service and customer insights, Dynamics 365 facilitates the customer engagement. It is designed to help organizations handle customer feedback with proactive customer service. All interactions with a customer are available to the Customer Service Agent providing a historical reference and full context with their interactions.
[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_empty_space height=”67px”][vc_row_inner css=”.vc_custom_1477064506950{background-image: url(http://www.protivix.com/wp-content/uploads/2016/08/redbanner.jpg?id=782) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column_inner][vc_empty_space height=”62px”][vc_custom_heading text=”Protivix Assists Customer Service Organizations in Putting
the “Customer First“ in Customer Service” font_container=”tag:h2|font_size:30|text_align:center|color:%23ffffff” google_fonts=”font_family:Droid%20Sans%3Aregular%2C700|font_style:400%20regular%3A400%3Anormal” el_class=”header”][vc_btn title=”Learn How” style=”flat” shape=”square” color=”blue” size=”lg” align=”center” link=”url:http%3A%2F%2Fprotivix.com%2Fsolutions%2Fmicrosoft-dynamics-customer-service%2F%23solutions|title:Learn%20How|”][vc_empty_space height=”76px”][/vc_column_inner][/vc_row_inner][vc_empty_space height=”52px”][vc_single_image image=”1137″ img_size=”medium” alignment=”center” css_animation=”bottom-to-top”][vc_custom_heading text=”Protivix Customer Service Solutions with Dynamics 365 Assist
Customer Service Organizations to Improve Their Customer Experience” font_container=”tag:h2|font_size:30|text_align:center” google_fonts=”font_family:Droid%20Sans%3Aregular%2C700|font_style:400%20regular%3A400%3Anormal”][vc_empty_space][vc_row_inner content_placement=”middle” el_id=”desktoponly”][vc_column_inner width=”1/3″][vc_icon icon_fontawesome=”fa fa-line-chart” color=”custom” size=”lg” align=”center” css_animation=”bottom-to-top” custom_color=”#1e73be”][vc_custom_heading text=”Productivity” font_container=”tag:h2|font_size:25|text_align:center|color:%236b6b6b” google_fonts=”font_family:Droid%20Sans%3Aregular%2C700|font_style:400%20regular%3A400%3Anormal”][vc_column_text el_class=”textmargin1″]
Empowers customer service agents with a single, unified experience to provide fast, complete customer service from their desktop or mobile device. Provides access to the customer touchpoints whether they are service requests or marketing campaigns.
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Personalized self-service options present consistent, up-to-date answers to customer questions and concerns, and a community experience for peer-to-peer support and direct interaction with subject matter experts.
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Deep analytics and advanced visualizations offer Customer Service organizations actionable insights to continuously improve service metrics, earn loyalty and increase brand advocacy.
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Protivix Customer Service Customers Consistently Seek Assistance in these Areas:
[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner width=”1/2″][vc_custom_heading text=”Customer Service Assessment ” font_container=”tag:h2|font_size:25|text_align:center|color:%230078d7″ google_fonts=”font_family:Droid%20Sans%3Aregular%2C700|font_style:400%20regular%3A400%3Anormal”][vc_column_text css=”.vc_custom_1478115230925{padding-right: 90px !important;padding-left: 90px !important;}”]
Comprehensive approach to identify “Customer Service” needs/challenges by interviews and analytics to provide a detailed roadmap of processes and tools.
[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_custom_heading text=”Customer Data Integration ” font_container=”tag:h2|font_size:25|text_align:center|color:%230078d7″ google_fonts=”font_family:Droid%20Sans%3Aregular%2C700|font_style:400%20regular%3A400%3Anormal”][vc_column_text css=”.vc_custom_1478115264513{padding-right: 90px !important;padding-left: 90px !important;}”]
Connect your customer data in Dynamics 365 to Social Media, eCommerce, POS, ERP, BI Warehouse, and other enterprise applications to have a seamless flow of customer data.
[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner width=”1/3″][vc_custom_heading text=”Deployment” font_container=”tag:h2|font_size:25|text_align:center|color:%230078d7″ google_fonts=”font_family:Droid%20Sans%3Aregular%2C700|font_style:400%20regular%3A400%3Anormal”][vc_column_text css=”.vc_custom_1478115283298{padding-right: 25px !important;padding-left: 25px !important;}”]
Roll out the solution seamlessly to all parties ensuring the customer data migrated to and captured within Dynamics 365 supports the analytics to address the challenges identified.
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Enhanced solution analytics reports for customer service organization with real-time reporting dashboards on any device.
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Prepare business users with processes, tools, and analytics used in operations and decision making. Provide training material and facilitate training sessions to business users regarding the business processes and workflow (including “Tips and Tricks”).
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With Protivix’s Customer Service Solution, customer service organizations can benefit from the ten plus years of service experience. We know how to put the “Customer First” in Customer Service. Having the appropriate data, processes, and tools for the Customer Service agents translates into an improved customer experience. Our experience with business, strategy, technology, and integration challenges organizations face has us prepared to address your challenges too. We’ve led companies to migrate more than 50 million customers to a CRM Solution, enhanced customer analysis and data accuracy, improved customer service capabilities, and much more.
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