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August 2017

Resource Management

August 24 @ 11:00 am - 12:00 pm

Project Online’s resource management capability is a key tool for optimizing resource allocation effectiveness, understanding how resources are used, where resource deficiencies exist while also enabling organizational capability management and succession planning. Resource management is also a useful tool for gaining an understanding of what people are working on. Topics to be covered include:  Resource management Capacity management Understanding utilization Portfolio Analysis - resourcing REGISTER NOW!

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September 2017

Dynamics 365 – Sales in a Retail Industry

September 7 @ 11:00 am - 12:00 pm

Improve customer engagement and sales by identifying opportunities based on customer behavior. Through logging customer touch-points in Dynamics 365, you can improve customer satisfaction and loyalty, leading to increased sales.  Customer Engagement is a fundamental discipline for any organization in the digital landscape given today’s competitive marketplace.  A great quality customer experience – combined with the ability to engage with you customer throughout the customer journey will increase loyalty and revenue. The Omni Channel Dilemma The Evolving Customer Profile Customer Acquisition Customer…

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Customer Service in a Retail Industry

September 21 @ 11:00 am - 12:00 pm

Provides a 360-degree customer view to improve client relationships, including all marketing and customer interactions to prepare sales and customer service representatives to be more successful in their up-sell and cross-sell activities.  Good Customer service was once the formula for retail success. Those days are long gone.   Customer now have higher expectations.  Retailers now need to gain in-depth knowledge of their customers, beyond demographics, in order to provide relevant and remarkable customer experiences. Omni-Channel Customer Support 24/7 Customer Support Personalized Service  …

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Portfolio Management

September 28 @ 11:00 am - 12:00 pm

Project Online’s portfolio management capability supports analysis and “what if” scenario comparisons to enable the value to the enterprise of your project portfolio. Project Online can drive ROI and business growth by allowing the enterprise to focus on real, value added projects which are aligned with business strategy. Topics to be discussed include:  Portfolio selection “What if” analysis Portfolio optimization REGISTER NOW!

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October 2017

Dynamics 365 – Dashboards, Reporting and Analytics

October 2 @ 11:00 am - 12:00 pm

Learn how retailers can create interactive dashboards displaying data from different data sources to make effective and timely business decisions.  We will discuss best practices to gather data, understand and predict consumer behavior, and utilize this data to create more remarkable customer experience in order to increase loyalty and revenue. Utilize data to become more productive and competitive Tailor reports to specific teams and individuals Predict consumer behavior Make better informed decisions REGISTER NOW! 11:00 AM (CST) Click here for…

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Retail Digital Transformation in Dynamics 365

October 12 @ 11:00 am - 12:00 pm

It has been stated that Digital Transformation is responding to data and turning it to opportunity.  There is no better example than the retail industry.   The retail customer and industry are both evolving at an extremely rapid pace.  Leading retailers utilize this data to deliver amazing experiences. Retailers now need to listen, act, and remember customer interactions.  This is best done through robust tools such as Dynamics 365 which allows retailers to capture data from different channels and make real…

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Reporting and Dashboards

October 26 @ 11:00 am - 12:00 pm

Reporting and dashboards are seminal for capturing program and project activity in many dimensions (executive dashboards, real time status monitoring, continuous improvement data generation, process status) and to many audiences (executives, program managers, users, business leaders) with the purpose of conveying information to drive decisions. Effective reporting and dashboards allow decision makers to quickly and effectively make decisions, undertake remediation, engage in continuous improvement and drive value all to improve the project performance and outcome.  Project Online, and Power BI’s,…

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November 2017

Dynamics 365 and Power BI

November 16 @ 11:00 am - 12:00 pm

Most retailers understand the power of data.  It is the “new oil” we keep hearing.  It is currency for retail marketers and the basic building block for understanding your customer.  Retailers are collecting huge amounts of data, but how exactly is this data being utilized? Learn how retailers can benefit from enhanced solution analytics reports utilizing Power BI for sales, marketing, and service teams with real-time reporting dashboards on any device.  Get valuable insights that will make your retail more…

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